email: [email protected]
phone: 1-928-645-9102
our office hours are from 7am to 6pm Arizona Time.
Health and well being of everyone: If you or someone in your group has flu like symptoms, or signs of C-19 [Click Here] symptoms, let us know, the sooner we know the better chance you might get a refund. By not telling us in advance we will consider it as a no-show with no Refund; notify us email. Finally, those showing symptoms of C-19 and have a temp of 100.4 degree F or greater will not be allowed on tour and there will be no refund.
If you miss your tour there are NO Refunds. In addition, showing up at our office, at time of check-in and notifying us someone in your party did not make it, with no prior acknowledgement, will result in no refund. Payments cannot be transferred to another date. Be sure to arrive early or even extra early – our address works on all GPS devices.
Office Location: 22 South Lake Powell Boulevard – Page Arizona 86040
A reduction of passengers in your booking will not be a full refund: we will refund the tour cost but the booking fees are non-refundable (varies 2.20-8.33%) . Only a complete cancellation yields a full refund*. To avoid confusion with your credit card transactions we recommend you do not modify and or cancel your booking within 48hrs of time of booking.
We are not liable for mistakes made with online bookings (e.g. wrong date, not knowing our tours are into the Upper Antelope Canyon). There is no need to type your credit card details to us if you cancel, if anything you could provide the last 4 numbers if you wish but Not all the numbers.
*full refunds are only available if we are refunding the same card used for booking (if your card is compromised and you’ve been given a new card – the refund will still get to you). If you used a prepaid card that you no longer have or if you want to be refunded to a different card card e.g. from Visa to Amex – the conditions for refund are different – we would only be able to refund 80% of the charge. all refunds take up to 45 days. if you have a receipt from another Lake Powell Navajo Tribal park showing you already paid the park fee, a refund could be available – if a receipt with matching dates is given to us – not an email confirmation – these refunds will not be granted in advance, only on the day of – No refunds if you forget or do not have a copy of the receipt for us.
Health and well being of everyone: If you or someone in your group has flu like symptoms, or signs of C-19 [Click Here] symptoms, let us know, the sooner we know the better chance you might get a refund. By not telling us in advance we will consider it as a no-show with no Refund; notify us email. Finally, those showing symptoms of C-19 and have a temp of 100.4 degree F or greater will not be allowed on tour and there will be no refund.
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